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AUSTRALIA

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Return or Exchange

 

 

 

To start a PEARL iZUMi return or exchange, please click here. Please have your order number and billing zip code ready.

 

Due to increased volume and the impact of COVID-19, we are experiencing delays in returns and exchanges. Please allow up to 30 days for your refund or exchanged item to be processed.

 

Are you exchanging a gift? Please email us directly at info@pearlizumi.com. Title the subject of your email "Gift Exchange" to ensure we get to you even quicker!

 

Return Policy: 

 

  • Final sale items are not eligible for a return.

  • New and unused merchandise may be returned with the original tags attached, up to 30 days from the date of purchase for a refund.

  • Due to COVID-19, we will return any product that appears to be worn. We reserve the right to refuse any items deemed to be in an unsanitary or unsafe condition.

  • Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s).

  • A restocking fee of $6.00 will be deducted from your refund.

  • The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have access to a printer, please visit your local UPS store. 

  • Shoe boxes must be shipped in another cardboard box to prevent marring of the original boxes. Do not affix shipping labels directly to shoe boxes, we cannot accept shoe returns if the shoe box is damaged.

  • Return authorization is not necessary, and we do not issue RA#s for consumer returns

Exchange Policy: 

 

  • Final sale items are not eligible for an exchange.

  • New and unused merchandise may be exchanged for the same item, in a new color or size, with the original tags attached. 

  • New items will ship once returned items have been received and processed

  • Due to COVID-19, we will return any product that appears to be worn. We reserve the right to refuse any items deemed to be in an unsanitary or unsafe condition.

  • Exchanges will be accepted up to 30 days from the date of purchase. 

  • Please return item(s) in the original packaging. 

  • A restocking fee of $6.00 will be deducted from your refund.

  • The online exchange process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have access to a printer, please visit your local UPS store.