Limited Lifetime Warranty

PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition.

Warranty Claims can take up to 30 days to be processed. Please note we cannot make any claims via email.
Does my product qualify for the limited lifetime warranty?

PEARL iZUMi® brand product purchased from PEARL iZUMi® or an authorized dealer is fully warranted to the original owner against factory defects in materials and workmanship. If a product fails due to a manufacturing or materials defect, then PEARL iZUMi®, at its option, will replace with a like product, or repair it to restore the original function without charge.
This limited warranty does not include product failures resulting from accidents, misuse, improper care, chlorinated pools, modifications or normal wear and tear.
Any alteration of PEARL iZUMi® brand products will void warranty coverage.

How do I start a warranty claim?

Claim form must be filled out entirely and included with the item in the package to the warranty department.( If it is a pair both items need to be sent).

  • For an item to be considered for warranty replacement or repair, it must be shipped to our warranty for physical review. We cannot make any claims via email.
  • PEARL iZUMi does not provide shipping/return labels for Warranty Claims. You are responsible for shipping costs at the carrier of your choice. PEARL iZUMi is not responsible for items lost or damaged in transit.
  • If the item you have sent cannot be repaired or replaced with the same model, store credit for the original value of the item will be issued.
  • Replacements are dependent on available inventory.
  • Claim will be denied for items that show normal wear and tear, crash damage, or general damage from misuse.

  • Do I need to pay to ship the item in for inspection?

    Yes, our warranty department has to physically inspect the item in order to process the claim. ANY ITEMS SUBMITTED FOR WARRANTY THAT ARE NOT CLEAN OR ARE OTHERWISE DEEMED TO BE UNSANITARY WILL BE RETURNED.

     
    Do you process warranty claims from outside of the United States

    We cannot accept warranty claims from outside of the United States.

    REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CONSUMER. PEARL iZUMi® SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.