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Returns and Exchanges

An update on Returns due to COVID-19

Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition. Additionally, due to increased volume and the impact of COVID-19, we are experiencing delays in return processing.

Returns: 

 

Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition. Additionally, due to increased volume and the impact of COVID-19, we are experiencing delays in return processing.

  • To start an online return, please click here.

  • New and unused merchandise may be returned with the original tags attached, up to 30 days from the date of purchase for a refund.

  • Please return item(s) in the original packaging. Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $6.00 will be deducted from your refund.

  • The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-800-328-8488

  • Final sale items are not eligible for a return. 

  • Please allow up to 10 business days for your return to be processed. 

  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.

• Shoe boxes must be shipped in another cardboard box to prevent marring of the original boxes. Do not affix shipping labels directly to shoe boxes, we cannot accept shoe returns if the shoe box is damaged.

• If you placed an order over the phone, or purchased an item at one of our Pearl Izumi Factory Stores, please send your return to that store.

Exchanges: 

 

Due to COVID-19 concerns, PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition. Additionally, due to increased volume and the impact of COVID-19, we are experiencing delays in exchange processing.

• To start an online exchange, please click here.

  • New and unused merchandise may be exchanged for the same item, in a new color or size, with the original tags attached. 

  • Exchanges will be accepted up to 30 days from the date of purchase. 

  • Please return item(s) in the original packaging. 

  • Please note: A return shipping charge of $6.00 will be deducted from your refund.

  • The online exchange process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 1-800-328-8488.

  • Final sale items are not eligible for an exchange.

  • Please allow up to 10 business days for your exchange to be processed. 

Defective and incorrect items

If you receive defective or incorrect items, please contact us at info@pearlizumi.com or 1-800-328-8488, prior to sending these items back.